Refund Policy

[Company Name] Refund Policy — AI Services

1. Overview At [Company Name] ("we", "us", or "our"), accessible via [Website URL], we strive to provide high-quality AI software-as-a-service (SaaS) products. Because our services provide immediate digital access and computational resource consumption upon payment, this Refund Policy outlines the specific circumstances under which refunds, cancellations, and credits are granted.

This Refund Policy forms an integral part of our Terms of Service.

2. Subscription Refunds

2.1 First-Time Subscriber Guarantee We offer a 7-day money-back guarantee for first-time subscribers. You are eligible for a full refund of your initial subscription fee if:

• Your refund request is submitted within 7 calendar days of your initial purchase date; and

• Your account consumption has not exceeded [X]% of your subscription plan's quota or credits.

  2.2 Renewal Charges Unless required by applicable local law, recurring subscription renewal charges are non-refundable once billed. You may cancel your subscription at any time prior to your next renewal date via Account Settings → Subscription → Cancel, or by emailing [cancel@company.com]. Cancellation takes effect at the end of the current billing cycle.

  2.3 Service Disruptions & Billing Errors You are entitled to a full or prorated refund or service credit in the event of:

• Verified duplicate or erroneous charges; or

• Unscheduled continuous service downtime exceeding 72 consecutive hours caused solely by our infrastructure.

3. One-Time Credits Package Refunds

3.1 Unused Credits

• Refund requests for one-time credits packages must be submitted within 7 calendar days of purchase.

• Full refunds are available only if none of the purchased credits have been consumed.

  3.2 Consumed Credits

• Credits that have already been consumed, utilized for AI tasks, or partially used are strictly non-refundable due to the underlying compute and API costs incurred.

4. Subscription Plan Credits — Rollover & Expiration Policy

4.1 Subscription Plan Credits Rollover (pick one, delete the other) [Option A1 — No rollover] Credits included in a recurring subscription plan expire at the end of each billing period and do not carry over to subsequent periods. [Option A2 — Rollover] Credits included in a recurring subscription plan accumulate across billing periods and do not expire as long as your subscription remains active (subject to a maximum balance cap specified in your plan).

4.2 Credits After Subscription Cancellation (pick one, delete the others) [Option B1] Separately purchased credits retain their original validity period regardless of subscription status. [Option B2] After subscription cancellation, separately purchased credits remain usable for [X] days. [Option B3] After subscription cancellation, separately purchased credits become immediately unavailable; a refund will be issued for any unused balance in accordance with Section 3.1.

4.3 Credit Consumption Priority (pick one, delete the other) [Option C1] When both subscription plan credits and separately purchased credits are available, subscription plan credits are consumed first. [Option C2] When both subscription plan credits and separately purchased credits are available, separately purchased credits are consumed first.

5. Non-Refundable Scenarios Refunds will not be granted under the following conditions:

• The refund request is made outside the designated 7-day guarantee window.
• The account has been suspended or terminated due to violations of our Acceptable Use Policy or Terms of Service.
• Dissatisfaction with subjective AI output quality when the system is functioning as intended (users are encouraged to utilize free trials or base plans to evaluate capabilities prior to major purchases).
• Failure to cancel an active auto-renewing subscription prior to the renewal timestamp.

6. How to Request a Refund To initiate a refund request:

7. Send an email to [refunds@company.com] with the subject line: Refund Request - [Your Order ID].

8. Include the following details in your email:

   • Your registered account email address
   • Transaction ID / Order ID (available in your payment receipt)
   • Date and amount of payment
   • Clear description of the reason for your request

9. Our billing department will review your request and respond within 2 business days.

10. Processing & Payout Timeline Approved refunds will be processed automatically back to your original payment method via our payment provider (Waffo Pancake).

• Card refunds typically reflect on your bank or card statement within 5 to 10 business days, depending on your issuing financial institution.
• We do not issue cash refunds or refunds to third-party payment accounts.

8. Payment Disputes & Chargebacks If you believe a billing error has occurred, we strongly encourage you to contact us at [billing@company.com] before initiating a formal bank chargeback or dispute. Chargebacks cause significant delays in account reconciliation and may lead to automatic suspension of your service access pending investigation. We resolve verified billing discrepancies within 5 business days.

9. Contact & Inquiries For further assistance regarding our billing or refund procedures, please visit our Contact Us page or reach out to:

• Refund Team: [refunds@company.com]
• General Support: [support@company.com]
• Billing Team: [billing@company.com]

Last Updated: [DATE] · [Company Name] · [Website URL]